Missed Opportunity

I was in my local store, which has a Starbucks. When I walked up to the counter, the Starbucks-trained employee was on the phone, and a store manager was at the register. There were no other customers around. The manager acknowledged me and said that it would be just a minute. I overheard the Starbucks employee, who seemed to be having a personal problem and was very involved in her conversation.

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