I just finished reading Making Managers into Leaders, which should more appropriately have been titled, How to Get Your Project, Your Sales, Your Relationships, Etc. Back on Track. Maybe that’s too long for a title, so they went with Making Managers into Leaders.
I was in my local store, which has a Starbucks. When I walked up to the counter, the Starbucks-trained employee was on the phone, and a store manager was at the register. There were no other customers around. The manager acknowledged me and said that it would be just a minute. I overheard the Starbucks employee, who seemed to be having a personal problem and was very involved in her conversation.