Month: April 2024

Corporate CPR Episode 119: How Your Meetings Might Be Killing Your Company

/ Jana

On today’s episode we are talking about how your meetings might be killing your company.

Stefanie Krievins, President of The Change Architects since 2014, thrives on dynamic change. Rejecting stagnant plans, she champions continuous learning and organizational strategies, fostering workplace innovation and joy. Her brainchild, The Change Architecture Framework, guides companies through transformation, emerging stronger. Stefanie, an Indiana University alumna, holds a Master’s and undergrad degree. Certified as a solution-focused coach by Erickson International and a member of the International Coach Federation, she’s renowned for her disruptive approach. A self-proclaimed Pro Troublemaker, Stefanie challenges leaders to embrace discomfort and drive impactful change. As host of the “Hot Mess Hotline” podcast, she offers a platform for ambitious leaders seeking genuine transformation.                

Episode Highlights:

  • Schedule virtual coffee breaks or informal chat sessions for team members to engage in casual conversation and foster rapport.
  • Utilize collaboration tools like Slack or Microsoft Teams to facilitate spontaneous communication and open channels for discussion.
  • Emphasize the need for meetings to deliver substantial value, measured against the collective cost of attendees, and encouraging self-reflection on meeting participation and leadership behaviors.
  • Encourage transparency and knowledge sharing by documenting work and sharing updates regularly using shared documents, wikis, or project management tools.
  • Recognize the importance of physical gatherings for building relationships and facilitating informal learning and idea exchange.
  • Promote cross-team communication by creating opportunities for serendipitous interactions and idea exchange, even in a remote work environment.
  • Start meetings with informal icebreakers or personal check-ins to foster rapport and create a sense of community among team members.

Top 3 Takeaways for the Audience:

  1. Say no to more meetings: Challenge the status quo by being selective about attending or scheduling meetings, prioritizing those where you can contribute value.
  2. Commit to active participation and leadership: Take ownership of meetings by actively engaging, sharing ideas, and fostering an environment of open communication and honesty.
  3. Focus on building trust and psychological safety: Recognize the importance of creating an environment where team members feel comfortable expressing their thoughts and opinions, ultimately contributing to organizational success.

How to Connect with Stefanie & The Change Architects:

Website: http://www.thechangearchitects.com

Corporate CPR Episode 118: How Not Having A Strong Business Continuity Plan Might Be Killing Your Company

/ Jana

On today’s episode we are talking about how not having a strong business continuity plan might be killing your company.

Patrick Hardy helps individuals and organizations prevent disruptions from ever becoming a disaster. Drawing on his world-class expertise in disaster preparedness & response, he distills memorable lessons audiences can use to break the Crisis Creation Chain and transform every disruption into an opportunity for learning.

Episode Highlights:

  1. Importance of Disaster Recovery and Business Continuity: Emphasizes the critical nature of disaster recovery and business continuity planning, highlighting the risk of business closure without a solid plan, as demonstrated by the study following the 1993 World Trade Center bombings.
  1. Employee Empowerment and Communication: Effective disaster recovery plans involve empowering employees and maintaining clear communication channels. Employees need to understand their roles and responsibilities in times of crisis to ensure a smooth recovery process.
  1. Adaptation and Engagement: It’s not just about having a plan on paper; it’s about understanding the needs and dynamics of the people who will execute it, whether they’re oyster fishermen in Alabama or tech workers in Silicon Valley.
  1. Insurance Company Ambiguity: Insurance companies may officially claim to be agnostic regarding whether businesses should resume operations or accept payouts after a disaster. However, there might be internal considerations where companies prefer not to insure certain high-risk areas, especially prone to natural disasters like flooding, hurricanes, or wildfires.
  1. Understanding Insurance Policies: Business owners need to thoroughly understand their insurance policies, including coverage limitations and exceptions. Misunderstandings often arise when policies are not carefully reviewed, leading to denied claims, particularly in cases like pandemics or cyber attacks where specific provisions may be required for coverage.
  1. Empowerment and Decision-Making: In disaster scenarios, clear lines of authority are crucial. Businesses must empower employees at all levels to make informed judgment calls during emergencies, especially when management or key decision-makers are unavailable.

Top 3 Takeaways for the Audience:

  1. Disaster preparedness can be empowering and strengthen you in the long run, rather than just doom and gloom.
  2. When creating a disaster plan, focus on empowering those around you, whether it’s for your family, pets, or business.
  3. Dependency on other institutions can exacerbate disasters. Always have backup plans and diversify your resources to ensure true resilience and emerge stronger after the crisis.

How to Connect with

Website: https://disasterpatrick.com/

LinkedIn: https://www.linkedin.com/in/disasterpatrick/

What Shakespeare Can Teach Us About Business

/ Jana

William Shakespeare, often revered as one of the greatest playwrights in history, crafted narratives that have stood the test of time, not just for their poetic brilliance but for their deep understanding of human nature and societal dynamics. Surprisingly, these same centuries-old plays can offer valuable insights into modern business practices. Here’s how some of Shakespeare’s most famous works parallel today’s business strategies.

1. Leadership and Power Dynamics: “Macbeth”

Macbeth’s rise and fall is a powerful lesson in ethical leadership and ambition. In business, unchecked ambition can lead to risky decisions and ethical lapses that threaten a company’s stability. Macbeth teaches us the importance of integrity in leadership roles and the consequences of sacrificing ethics for personal gain. Wise leaders should heed the warning of Macbeth’s fate, striving to balance ambition with moral judgment

2. Crisis Management: “Hamlet”

The Prince of Denmark’s story is one of indecision, which ultimately leads to disaster for nearly every character involved. Hamlet’s failure to act decisively at critical moments can be likened to paralysis in business decision-making. In the corporate world, delay can be costly, and sometimes decisions must be made with incomplete information. The lesson here is clear: effective crisis management often requires timely and decisive action.

3. Adaptability and Innovation: “The Tempest”

Prospero’s use of magic to overcome his adversaries and manipulate his environment in “The Tempest” can be translated into a business context as innovation and adaptability. In today’s rapidly changing business landscape, companies must innovate to remain competitive and adapt to new challenges creatively and effectively. Prospero’s ability to adapt to his circumstances and leverage his resources creatively is a model for businesses facing disruption.

4. Understanding Market Needs: “Romeo and Juliet”

At its heart, “Romeo and Juliet” is about understanding and acknowledging external factors and stakeholders. The young lovers failed partly because they underestimated the complexity of their families’ rivalry. Similarly, businesses must deeply understand and integrate the needs and contexts of their market environment. Recognizing and respecting stakeholder dynamics can prevent conflict and foster more sustainable business strategies.

5. Networking and Relationships: “Julius Caesar”

Brutus and Caesar’s relationship, laden with trust and eventual betrayal, highlights the importance of building and maintaining strong professional relationships. In business, networking and alliances can pave the way for success; however, they must be managed with honesty and integrity. The downfall of Caesar is a stark reminder of what can happen when trust within a business network is broken.

6. Change Management: “King Lear”

King Lear’s disastrous decision to divide his kingdom among his daughters as a test of their love illustrates poor planning and change management. His lack of a structured succession plan led to chaos and tragedy. This echoes in business practices where sudden changes in leadership or direction without a clear, structured plan can lead to internal conflict and business failure. Shakespeare’s plays offer profound insights into strategy, human behavior, and ethical leadership. Characters like Hamlet and Lady Macbeth become strategic textbooks, guiding us through the complexities of corporate life. By dissecting plots and characters, we uncover invaluable lessons that bridge theatrical brilliance with corporate acumen.

Corporate CPR Episode 117: How Executive Loneliness Might Be Killing Your Company

/ Jana

On today’s episode we are talking about how executive loneliness might be killing your company.

Nick Jonsson’s remarkable journey embodies resilience, redemption, and holistic well-being. Recognized as a LinkedIn Top Voice and an elite Ironman athlete, Nick’s influence transcends accolades. As co-founder of Executives’ Global Network (EGN) Singapore, Malaysia & Indonesia, he supports over 900 executives, drawing from personal struggles with executive loneliness and mental health challenges. Nick’s seminal book, “Executive Loneliness,” and his podcast, “EGN Leadership Conversations,” reflect his commitment to empowering others. From despair, Nick emerged as a beacon of hope, demonstrating the transformative power of vulnerability and determination. Today, he inspires audiences worldwide with his story of triumph and possibility.

Episode Highlights:

  1. Recognize the importance of safe spaces: Executive loneliness is a significant issue, especially when individuals feel they have no safe spaces to discuss their challenges internally within their company. Finding external safe spaces through coaches, mentors, or peer groups can be crucial.
  2. Proactivity is key: Rather than waiting for internal solutions that may not exist, individuals should take ownership of their situation and actively seek out external support networks. Waiting too long can lead to increased anxiety and even depression.
  3. Embrace vulnerability: Leaders should practice vulnerability and empathy, creating a culture where it’s safe to share challenges. By being open about personal experiences and struggles, leaders can foster stronger connections within their teams and break down barriers that contribute to isolation.
  4. Resilience and perseverance: Building resilience is essential for both individuals and organizations. Leaders should demonstrate resilience through their actions, showing that they can navigate challenges effectively and bounce back from setbacks.
  5. Reflect on purpose and hobbies: Encouraging individuals to reflect on their purpose in life and revisit past hobbies can help them find fulfillment outside of work. Engaging in activities that bring joy and connection can contribute to overall well-being and combat feelings of loneliness.
  6. Seek help when needed: If feelings of hopelessness, burnout, or depression become overwhelming, it’s crucial to seek help and support. There are numerous resources available, including support groups, hotlines, therapy, and counseling, to assist individuals in navigating difficult times and fostering personal growth.

    Top 3 Takeaways for the Audience:

    1. Treat vulnerability like a muscle and actively practice it in your safe spaces. Share your challenges and experiences with trusted individuals to foster connection and growth.
    2. Take the initiative to find both professional and personal safe spaces where you can freely discuss work-related and personal matters with like-minded individuals. This can include peer groups, mentors, coaches, or support networks.
    3. Use journaling as a tool for reflection and problem-solving. Write down your thoughts and feelings, both positive and painful, and take action by reaching out for help or discussing them with someone you trust. Regularly review your journal to address any unresolved issues and ensure peace of mind before bedtime.

    How to Connect with Nick:

    Website: https://www.nickjonsson.com

    LinkedIn: https://www.linkedin.com/in/nick-jonsson

    Corporate CPR Episode 116: How Not Focusing on Teams Might be Killing Your Company

    / Jana

    On today’s episode we are talking about how not focusing on great teams might be killing your company.

    James Scouller, an executive coach, thought leader, and author, has dedicated 45 years to leadership. His four books reflect his profound focus on the psychological challenges confronting leaders and teams. The Three Levels of Leadership, his debut, revolutionized leadership literature with groundbreaking models and tools. Despite minimal promotion, it garnered global acclaim, inspiring countless CEOs. His latest trilogy, How To Build Winning Teams Again And Again, released in January 2024, serves as a companion to his first work. With a rich background in international leadership and coaching, Scouller continues to empower leaders and teams, embodying expertise in psychology and martial arts.

    Episode Highlights:

    • Commitment is Key: Teams need to address the psychological aspect of commitment before diving into trust and psychological safety. Without a shared commitment to the team’s goals, dynamics can quickly unravel.
    • Balanced Team Composition: Building effective teams requires more than just assembling individuals based on job titles or regional expertise. Teams must ensure they have a diverse mix of behavioral roles to cover problem-solving, planning, conflict resolution, and other essential functions.
    • Clarity in Decision-Making: Successful teams establish clear processes for decision-making to avoid ambiguity and ensure alignment. Whether through discussion-based consensus or democratic voting, defining decision-making mechanisms helps teams stay focused and accountable to their goals.
    • Conflict is Necessary for Growth: While conflict within teams is often seen as negative, it’s essential for healthy team dynamics. Task conflict, where ideas are debated constructively, is a sign of a good team. However, many teams struggle with conflict avoidance, which can lead to passive aggression and hinder creativity.
    • Understanding Individual Dynamics: Teams are comprised of individuals with unique motivations, fears, and life experiences. Effective leaders need to understand what makes each team member tick and foster an environment where individuals feel valued and understood. This personal connection is crucial for building strong teams.
    • Seven Action Principles for Team Success: James shared seven action principles for achieving team success. These principles provide a roadmap for addressing key psychological issues within teams and improving overall effectiveness.

    Top 3 Takeaways for the Audience:

    1. Whether you’re struggling with team building or simply want to improve, it’s important to recognize that the art of building and regenerating teams is learnable. With effort and practice, anyone can develop the skills necessary to build effective teams.
    2. While improving team dynamics requires dedication and practice, the effort invested in developing these skills will ultimately pay off. Not only will you enjoy your work more, but your teammates will also benefit, and your company will see better results because of improved team dynamics.
    3. To support your journey in mastering team building, there are resources available, such as books and tools, that can provide guidance and insights. By leveraging these resources, you can gain valuable knowledge and techniques to enhance your team leadership abilities.

    For More Information Related To This Episode:

    https://leadershipmasterysuite.com/cc/

    Corporate CPR Episode 115: How Your Handling of Customer Service Might be Killing Your Company

    / Jana

    On today’s episode we are talking about how your handling of customer service might be killing your company. 

    Ali Cudby, Founder and CEO of Alignmint Growth Strategies, drives business transformation through intentional customer experiences. With over 20 years of expertise, she aligns strategy and implementation for unparalleled growth. As the bestselling author of “Keep Your Customers,” Ali offers insights from real-world stories and CEO-led case studies. Her MINT Method, outlined in the book, fosters transformational customer loyalty. Previously at The New York Times Company, Golf Digest Magazine Group, and Animal Planet TV Network, Ali founded Alignmint in 2014. She also teaches Entrepreneurship at Purdue University and shares her expertise on podcasts, emphasizing the integral role of customer experience in business success.

    Episode Highlights:

    • Customer Strategy Alignment: Aligning customer-facing departments with the customer strategy ensures consistent messaging and a unified approach across the organization.
    • Building a Customer Playbook: Creating a playbook involves identifying key moments in the customer lifecycle and assigning clear roles to each team involved.
    • Diagnosing Breakdowns in Customer Experience: High churn rates often signal breakdowns in the customer experience.
    • Overcoming Sales and Onboarding Challenges: Sales teams overpromising, inadequate onboarding processes, and product challenges can all lead to customer dissatisfaction.
    • Effective Feedback Mechanisms: Prioritizing customer feedback and organizing it meaningfully can help organizations identify areas for improvement and enhance customer satisfaction.
    • Cultivating Customer Loyalty: Understanding different tiers of customer loyalty and tailoring strategies to upgrade customers to more lucrative tiers can drive long-term growth.

    Top 3 Takeaways for the Audience:

    1. Prioritize understanding and meeting customer needs, ensuring they feel seen, heard, and valued to drive growth.
    2. Implement clear and consistent processes within the company to guide customer-facing teams in handling interactions confidently, fostering stronger relationships and sustained growth.
    3. Shift the perspective on customer-facing teams from a cost center to a revenue driver, emphasizing their role in retention, cross-selling, and upselling to fuel long-term revenue growth.

    How to Connect with Ali:

    Website: https://alignmintforgrowth.com

    LinkedIn: https://www.linkedin.com/in/alicudby/